Industrial Intellect

This article gets to the very core of what I want to talk about at Industrial Intellect. Knowledge is becoming one of the key factors of production. Both the explicit knowledge that is captured in documentation, design and in organizational communications. But also the implicit knowledge that workers build up about how to access knowledge, and what the exceptions are, and what customary practice has entailed. Automation makes this problem worse, it is much more difficult for somebody to step in to a strange codebase without a native guide, than to be introduced to it by coworkers who at least know the reasons for the awkward constructions and bizarre syntax.